Return & Exchange Policy | The Wears House Pakistan

Return & Exchange Policy

Effective Date: June 2026

At The Wears House, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and exchange process.

Return Eligibility

You may request a return or exchange if:

  • The item is damaged or defective.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.

Return Request Time

To be eligible for a return or exchange, you must contact our customer support within 7 days of receiving your order.

Requests made after the return period may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or incorrect:

  • Innerwear
  • Personal care products
  • Used or washed items
  • Customized or personalized products
  • Gift cards
  • Clearance or Final Sale items

Exchange Policy

We happily offer exchanges for:

  • Wrong Size
  • Wrong Color (subject to availability)
  • Damaged Items
  • Incorrect Items Received

If your requested replacement is unavailable, we may offer:

  • Store Credit
  • Product Replacement
  • Refund (where applicable)

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Contact us within 48 hours of delivery.
  2. Share your Order Number.
  3. Send clear photos of:
    • The product
    • The packaging
    • The shipping label
  4. Our support team will review your request and provide the appropriate solution.

Refund Policy

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued using the original payment method whenever possible.
  • Processing times may vary depending on your payment provider.

Return Shipping

If the return is due to:

Our Mistake

  • Wrong item sent
  • Defective product
  • Damaged product

We will cover the return shipping cost.

Customer Reasons

  • Wrong size selected
  • Change of mind
  • No longer needed

The customer is responsible for return shipping charges unless otherwise stated.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return procedure.

How to Request a Return

To start a return or exchange:

  1. Contact our customer support.
  2. Provide your Order Number.
  3. Explain the reason for the return.
  4. Attach photos if the item is damaged or incorrect.
  5. Wait for confirmation before shipping the item back.

Inspection Process

Every returned product undergoes a quality inspection.

Returns may be declined if:

  • The item has been used.
  • Tags have been removed.
  • The product is damaged by the customer.
  • Original packaging is missing.

Our Commitment

At The Wears House, we're committed to providing:

  • Quality Products
  • Fair Return Policies
  • Fast Customer Support
  • Secure Shopping Experience
  • Customer Satisfaction

We appreciate your trust and will always strive to resolve any issue quickly and fairly.